Business to Business Terms
Trade General Terms Policy
If you are not satisfied with the product or service, contact us and we will try our best to solve the issue as soon as possible. Before sending any items back, please make sure you do contact us for help on returning your item.
Please add your name and order number with any returned items as credit, exchanges or replacements may be delayed if these are not present.
You will have 7 days to check for damages or missing items from the point of delivery. This needs to be reported to us striaght away to get credit or replacements - we will notify you if you need to return any products at this point.
If cancelling your order then please let us know within 24 hours of purchasing. If outside 24 hours, your order may still be processed and sent, in which case you can only return your order to us for credit/replacements in accordance with this policy.
We offer a 1 year warranty so if an item becomes faulty within 1 year from the date you ordered, we will help reapair or replace parts or the complete saber. See more on our warranty here.
Due to the nature of duelling with sabers as a combat sport, warranty on blades is not available so we are unable to replace broken blades at any point.
If you purchase a custom saber which is made to order or have any customisation on a stock saber, including weathering, etching or font/file modification, then you would be unable to receive an exchange or credit for a return as the saber has now been tailored to you.
If wanting to exchange any other products, you would have 30 days from recieving your order to contact us and return your order to us. We will exchange with any requested stock if available, if unavailable then we will provide credit.
Please note if returning products to us, we are not liable for return postal costs so please ensure any returned items are well packaged as we can’t be held responsible for damaged or lost returns.
If purchasing digital goods such as our gift cards or sound fonts then you will not be able to exchange or return for credit on these products.
If your shipping address is incorrect we should be notified immediately. Failure to do so will result in additional postage costs to re-post the order. or only partial credit being given to cover shipping and handling fees if we get the order sent back to us.
If you change your address directly with the courier after your order has been dispatched or you request a safeplace which has not been specified with us when placing your order, then we would be unable to take responsibility for any missing orders and you would not be entitled to credit or a replacement.
If your order is returned to us due to a refused delivery or non payment of customs taxes and duties then we will provide credit on account minus our original shipping costs, the return shipping costs and packaging fees, which will be deducted from your credit when the parcel is returned to us. Alternatively we can resend the order out again but would require the shipping to be covered at your own cost.
All orders are sent from the UK so no imports fees are applicable on UK purchases.
You should allow 5 working days from receipt of return for a repair, exchange, replacement or credit to be processed. Once processed please allow 1-2 weeks for any custom building, weapon assembly or repair jobs and an additional 2-3 working days to receive your replaced goods.
Unit 22 Ramsden Court
Rotherwas Industrial Estate